Privacy Policy – pl68 Pakistan Online Gaming Platform

1.Introduction

This Privacy Policy describes how pl68 (operating at pl68.win) collects, processes, stores and protects the personal data of its users. It applies to all players who access the pl68 platform — whether through the website, the pl68 mobile app or any other interface that links to this policy.

pl68 is committed to handling your personal data with transparency and care. We understand that as a Pakistani player, you are trusting us with information that includes your identity details, contact information and financial transaction data. That trust is taken seriously, and this policy sets out in plain terms exactly what we do with that data.

By registering a pl68 account, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here. This policy should be read alongside the Terms and Conditions, which also form part of your agreement with pl68.

2.Data We Collect

pl68 collects the following categories of personal data from registered players and, in some cases, from visitors to the platform who have not yet registered:

pl68 does not collect sensitive personal data beyond what is required for identity verification and fraud prevention. We do not ask for religious affiliation, political views, health data or biometric data.

3.How We Collect Data

pl68 collects personal data through the following channels:

• Direct registration: When you create a pl68 account, you provide your name, contact details and date of birth directly through the registration form.
• Identity verification: When pl68 requests verification of your identity — either at registration or before processing a withdrawal — you may be asked to submit a copy of your CNIC or passport. This data is collected and handled securely by our verification process.
• Deposits and withdrawals: When you make a PKR deposit or withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, the relevant payment details are collected to process the transaction.
• Platform usage: As you use pl68 — logging in, browsing the game lobby, playing slot games, joining live casino tables or participating in fish games — usage and activity data is recorded automatically.
• Customer support: When you contact pl68 support via live chat or email, the content of those communications is stored to enable follow-up and for quality assurance.
• Cookies and tracking technologies: When you access pl68 through a browser or the mobile app, cookies and similar technologies collect technical and session data as described in Section 9 of this policy.

pl68 does not collect personal data from third-party marketing lists or social media platforms. All data we hold about you comes from your direct interaction with the pl68 platform.

4.How We Use Your Data

pl68 processes your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with the reason it was collected.

• Account management: To create and maintain your pl68 account, authenticate your logins, manage your balance and process your PKR deposits and withdrawals.
• Identity and age verification: To confirm that you are aged 18 or above and that the payment methods associated with your account belong to you. This protects both you and the integrity of the platform.
• Platform operations: To make games available, calculate winnings and losses, apply bonuses and promotional offers, track VIP tier progress and process cashback payments.
• Customer support: To respond to your queries, resolve disputes and assist with account issues in a timely and informed manner.
• Security and fraud prevention: To detect unusual login activity, prevent unauthorised account access, identify and investigate potential fraud and protect the integrity of PKR transactions on the platform.
• Responsible gaming: To monitor account activity for patterns consistent with problem gaming behaviour and to action deposit limits, session limits or self-exclusion requests from players who use our responsible gaming tools.
• Platform improvement: To analyse aggregated, anonymised usage patterns and improve the pl68 platform, game selection, app performance and promotional offering.
• Communications: To send you account-related notifications — such as confirmation of a deposit, a withdrawal update or a change to these terms. Promotional communications are sent only where you have opted in to receive them.

5.Payment Data

Given that all financial activity on pl68 is conducted in PKR, the handling of payment data is a particularly important aspect of this privacy policy. pl68 supports JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets. The following principles apply to all payment data processed on the platform:

• Payment transactions are processed through encrypted, secure connections. pl68 does not store full card numbers, CVV codes or mobile wallet PINs.
• JazzCash and Easypaisa mobile numbers associated with your account are stored only to enable matching of deposits and withdrawals to your pl68 account and to prevent payment fraud.
• Bank account details provided for Raast or direct bank transfer withdrawals are stored securely and used only for the purpose of processing your withdrawal request.
• Your full transaction history in PKR — deposits, withdrawals, bonus credits, wager settlements and cashback payments — is retained on your account and accessible to you through your account history at any time.
• Payment data is shared with payment providers only to the extent necessary to process the specific transaction. It is not shared for marketing or profiling purposes.

In cases where a chargeback or payment dispute is initiated, pl68 may retain and share relevant transaction data with the payment provider and, where required by law, with relevant authorities. This is necessary to investigate and resolve the dispute.

6.Data Sharing

pl68 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment providers: JazzCash, Easypaisa, Raast, banks and card processors receive the minimum data required to process your PKR deposits and withdrawals. These providers operate their own privacy policies and are not permitted to use your data for purposes beyond payment processing.
• Identity verification providers: Where third-party verification services are used to confirm your identity and age, your verification documents and relevant details are shared with those providers under strict data handling agreements.
• Game providers: Technical data such as your account ID, game session identifier and bet data is shared with game providers to enable gameplay and resolve game disputes. Game providers do not receive your full identity or contact data.
• Technology and infrastructure providers: Cloud hosting, security monitoring and analytics services that underpin the pl68 platform may process technical and usage data as part of their service delivery. These providers act under data processing agreements with pl68.
• Legal and regulatory requirements: pl68 may disclose personal data where required to do so by a valid legal process, court order or to prevent, detect or investigate fraud and financial crime.

All third parties with whom pl68 shares personal data are required to handle that data securely and in accordance with applicable data protection standards. pl68 does not transfer personal data to jurisdictions with inadequate data protection standards without appropriate safeguards in place.

7.Data Retention

pl68 retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are set based on the purpose of the data and any applicable legal or compliance obligations:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, to support dispute resolution, fraud investigations and compliance requirements.
• Transaction and financial data: PKR deposit and withdrawal records are retained for a minimum of five years after the date of the transaction.
• Communications data: Support chat transcripts and emails are retained for two years from the date of the interaction, unless they relate to an ongoing dispute.
• Technical and usage data: Session logs and IP address records are retained for 12 months on a rolling basis, unless flagged as part of a security or fraud investigation.
• Marketing data: Where you have opted in to receive promotional communications, your marketing preference and contact details for that purpose are retained until you withdraw your consent.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised. Anonymised aggregated data — which cannot be linked back to an individual player — may be retained indefinitely for platform analytics purposes.

8.Security Measures

pl68 applies technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or loss. The principal security measures in place include:

• TLS encryption for all data transmitted between your device and the pl68 platform — whether via the website or the mobile app.
• Encryption at rest for stored personal and financial data.
• Role-based access controls that limit access to personal data to authorised pl68 personnel who need it to carry out their specific job function.
• Continuous security monitoring for unusual access patterns, login anomalies and potential data breach indicators.
• Regular security assessments of the platform infrastructure and third-party integrations.

While pl68 takes these measures seriously, no system connected to the internet can be guaranteed to be completely secure. You also have a role to play in protecting your account — use a strong, unique password and do not share your login credentials with anyone. If you suspect your account has been accessed without your authorisation, contact support immediately.

9.Cookies and Tracking

pl68 uses cookies and similar technologies on the website and mobile app. Cookies are small text files stored on your device that help the platform function correctly and improve your experience. The following types of cookies are used:

• Essential cookies: Required for the platform to function. These keep your session active while you are logged in, remember your language and display preferences, and enable secure navigation between pages. These cookies cannot be disabled without affecting your ability to use the platform.
• Functional cookies: Used to remember your preferences — such as your last-viewed game category or your preferred payment method — so you do not have to re-select them on each visit.
• Analytics cookies: Used to collect aggregated, anonymised information about how players use the platform — which pages are visited most frequently, how long sessions last and which game categories attract the most traffic. This data is used to improve the platform. It is not linked back to individual account holders.

pl68 does not use advertising cookies or tracking pixels to follow your activity outside the pl68 platform. You can manage or delete cookies through your browser settings. Note that disabling essential cookies will affect your ability to log in and navigate the platform normally. The pl68 mobile app uses equivalent session and functional technologies to those described above.

10.Your Privacy Rights

As a pl68 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the pl68 support team with your request from the email address registered to your account.

pl68 will respond to all verified data rights requests within 10 business days. In complex cases where additional time is needed, we will notify you within the initial 10-day window and provide a revised timeline.

11.Minors and Age Policy

pl68 does not knowingly collect personal data from individuals under the age of 18. The platform is strictly intended for adult players aged 18 and above. During registration, players are required to confirm their age, and pl68 reserves the right to request identity verification at any time to confirm that this requirement is met.

If it comes to the attention of pl68 that personal data has been collected from a person under the age of 18, that data will be deleted promptly and the associated account will be closed. Any deposits made by an underage player will be returned where possible and any winnings will be voided.

If you believe a minor has registered on pl68 or that their data has been collected inadvertently, please contact our support team immediately so that we can investigate and act promptly.

12.Policy Updates

pl68 may update this Privacy Policy from time to time to reflect changes to our data practices, platform features or applicable legal requirements. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For material changes — particularly those that affect how we collect, use or share your personal data — pl68 will take reasonable steps to notify registered players through the platform or via your registered contact details before the changes take effect. Your continued use of pl68 after a policy update constitutes your acceptance of the revised terms.

We recommend reviewing this page periodically, especially before making a significant deposit or when you return to the platform after an extended absence.

13.Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data has been handled, please contact the pl68 support team. We are available 24 hours a day, seven days a week.

When contacting us about a data rights request, please use the email address registered to your pl68 account so that we can verify your identity before actioning the request.

You can also find answers to common questions about your account and data on our FAQ page.